Frequently Asked Questions
Find answers to common questions about our flexible financing plans.
General
Eazy2Get is a flexible financing platform that allows you to own your dream smartphone or tablet through small, manageable daily installments via M-Pesa. No bank account or deep credit history is required.
You only need an active phone number primarily registered with M-Pesa and a valid National ID. Our quick KYC process verifies your identity in under 5 minutes.
Helpline: 0709180500
Email: Info@eazy2get.com
WhatsApp: Chat on WhatsApp
Live Chat: Use the chat icon on our website to connect instantly with our support team.
You can also reach us on our social media channels.
Orders
Browse the devices available, select your preferred device, input the closest accurate pick-up location or choose door-to-door delivery, pay the deposit to place the order and get your order number. Delivery timelines will be updated after confirmation.
Orders can ONLY be changed before the deposit is paid.
Yes, according to our terms and conditions. Refunds are processed within 72 hours.
After your deposit payment is received and verified, we will send a confirmation through email with your order number and it will be updated on your customer account.
Yes, once your order is confirmed, you will receive a tracking number and a notification to your email and account.
Payments
The initial deposit for your order can only be paid through the M-PESA Prompt to secure your order.
Payments are made seamlessly through M-Pesa. You can use our designated Paybill number or dial *334# to complete your daily or weekly installments. Your device will stay unlocked as long as payments are up to date.
If you miss a scheduled payment, your device will be temporarily locked based on the terms of your financing agreement. It will be instantly unlocked once you catch up on the missed payment.
Yes, it is safe to pay on our website. We use secure payment systems and technology to protect your personal and payment information during transactions.
No, payment on delivery is not available.
No, we emphasize total transparency. There are no hidden fees, unexpected charges, or balloon payments at the end. Once you complete your installment plan, you own the device fully.
Delivery
Delivery timelines depend on location but the estimated delivery times are shared after order confirmation. Devices are typically delivered within 2–3 business days after successful KYC and initial deposit.
Delivery is free.
To collect your device, please ensure you have the OTP shared to your registered number and your order number.
Yes. If someone else is picking up the device on your behalf, they must also have the OTP shared to the registered number and the order number.
If you are unable to collect your device on the scheduled pick-up date, please contact our support team as soon as possible.
Returns are only accepted under the company's terms and conditions.
Refunds are processed within 3–4 working days after the request has been reviewed and approved.
Lost Device
Reach out immediately to customer support to lock the device.
You will need to forward the following documents:
- An Abstract which includes the full name of the device including RAM
- A blacklisting form from Safaricom
- A copy of your National ID
Account & Support
You will use your registered phone number, ID and email to create an account. Create a password to protect your account.
Click on the "Forgot Password / Reset Password" prompt and a new password will be sent as an SMS to your registered number. Once you log in again, you can change your password.
Warranty
Yes, all devices are covered by a minimum of 1 year warranty depending on the manufacturer.
The warranty covers software issues that may occur under normal use, depending on the manufacturer.
The warranty does not cover:
- Accidental damage
- Water damage
- Cracked screens
- Theft or loss
- Unauthorized repairs
Disclaimer: All warranty claims are subject to inspection to confirm whether the issue falls within the warranty terms.
Still have questions?
Our support team is here to help you get started.
